Privacy Policy

Last updated: 2026

1. Who We Are

Marrakech by Balloon ("we", "us", "our") operates the website marrakechbyballoon.com and the related hot air balloon flight services. We are based at Av Mohamed 5, Marrakech 40000, Morocco.

2. What Data We Collect

We collect the minimum information needed to run flights and respond to enquiries:

Contact form & bookings: name, email, phone/WhatsApp, preferred flight date, number of guests, any health or accessibility note you choose to share.
Payment data: if you pay online, payment is handled by our payment provider. We do not store your full card number; we only receive a confirmation token.
Website analytics: we may use Google Tag Manager / Google Analytics in the future to understand which pages are useful. This is anonymised and aggregated. We will update this page and request your consent before activating tracking.
Server logs: our hosting provider (Bunny CDN) keeps short-lived access logs for security and performance.

3. How We Use Your Data

We use your data strictly to:

Reply to your message or booking enquiry.
Confirm, reschedule, or cancel your flight.
Issue your flight certificate and (optionally) share photos taken during the flight.
Comply with Moroccan tax, civil aviation, and insurance obligations.

4. Who We Share Data With

We do not sell your data. We share it only with:

Our pilots and ground crew — for flight safety planning.
Our insurance carrier — passenger list and basic details, as required for third-party liability cover.
Payment provider — to process online payments.
Hosting and email providers (Bunny CDN, the operator of our hosting server, our email host) — to deliver this website and our replies.

5. Embedded Content

Our pages may embed content from third parties, including Google Maps (on the contact page) and WhatsApp (links to chat directly). When you interact with these embeds, the providers may set their own cookies and collect data per their own privacy policies.

6. Cookies

This website uses only essential technical cookies needed for page navigation. We do not currently use marketing cookies. If we add analytics or advertising cookies in the future, we will ask for your consent first via a cookie banner.

7. Data Retention

We keep booking and contact-form data for as long as needed to operate the service and to satisfy legal obligations (typically up to 5 years for accounting records). After that we delete or anonymise the data.

8. Your Rights

You can request at any time to:

Access the personal data we hold about you.
Correct it if it is wrong.
Delete it (subject to legal retention obligations).
Withdraw consent for any optional processing.

Send your request to info@marrakechbyballoon.com and we will reply within 30 days.

9. Security

This website is delivered over HTTPS via Bunny CDN. Our server applies standard security headers and we keep software up to date. No system is perfectly secure — please only share sensitive information through our official channels.

10. Contact

Questions about this policy:

Email: info@marrakechbyballoon.com
Phone: +212 664-577633
Address: Av Mohamed 5, Marrakech 40000, Morocco